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Support

We're a small team and we read every email.

Common questions

How do I cancel my subscription?

Drape subscriptions are managed through your Apple ID:

• Open the Settings app on your iPhone
• Tap your name at the top → Subscriptions
• Find Drape in the list and tap Cancel Subscription

Your subscription stays active through the end of the current billing period.

How do I restore my purchase on a new device?

Sign in to Drape with the same Apple ID you used to subscribe. The app automatically restores active subscriptions. If it doesn't, open the app's Settings screen and tap Restore Purchases.

How do I delete my account?

Inside the Drape app: open Settings → Account → Delete Account. This permanently removes your profile, wardrobe, try-on history, and any StyleDrop posts. The action cannot be undone.

If you can't access the app, email us at drapeapp33@gmail.com from the address associated with your account and we'll process the deletion within 30 days.

What's the difference between Standard and Pro?

• Free trial — 7 days of Drape Standard free, no charge if cancelled before day 8. Apple ID required.
• Drape Standard ($9.99/month) — 8 HD try-ons per month, unlimited outfit saves, browser extension, wardrobe stats
• Drape Pro ($14.99/month) — 10 ultra-HD 4K try-ons per month, unlimited outfit saves, browser extension, wardrobe stats

Both tiers cap try-on outfits at 4 items each. You can switch between tiers anytime from Settings → Subscription.

Why didn't my try-on look great?

A few tips for the best results:

• Full body in frame. Head to feet, standing straight.
• Plain background. A wall, neutral floor, or sheet works best. Avoid busy patterns.
• Even lighting. Natural daylight from the front. Avoid harsh shadows or backlight.
• Form-fitting base layer. Tight clothing (tank top + leggings, fitted tee + jeans) gives the AI the cleanest read on your body shape.
• Front-facing pose. Arms slightly away from your sides, hands visible.

Can I use Drape on Android or in a browser?

The Drape mobile app is iPhone-only. For desktop, we have a Chrome browser extension that lets you try on any product from any store. Android isn't on the roadmap yet.

I was charged but I don't see Pro/Max in the app

This usually clears itself within a minute or two. If not:

• Force-quit and reopen the app
• Open Settings → Restore Purchases
• If that doesn't work, email us your Apple receipt and we'll fix it manually within a few hours

I have a refund question

All in-app purchases on Drape are processed by Apple, so refunds are handled through Apple's support: reportaproblem.apple.com. If you're having trouble, email us and we'll do our best to help.

Privacy & policies

• Privacy Policy
• Terms of Service

About

Drape is built by Drape LLC, an independent studio. We're a small team focused on making AI-powered fashion tools that actually feel useful.